Terms & Conditions

Gangasagar Darshan is operated by A 2 Z TRIP. In these Terms & Conditions, “A 2 Z TRIP”, “we”, “us” and “our” refer to the operator of the services provided through this website. These Terms & Conditions govern your use of our website and the booking of tour packages, transportation, accommodation, sightseeing, pilgrimage services, and other travel-related services offered through Gangasagar Darshan.

By making a booking, submitting an enquiry, or using our website and services, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

Please read these terms carefully before confirming your booking or making any payment.

1 General Terms

Gangasagar Darshan provides travel, tour, pilgrimage, transportation, accommodation, sightseeing, and related travel assistance services.

The services included in your booking will depend on the package, quotation, itinerary, or service selected by you.

All bookings are subject to availability and confirmation.

2 Quotation and Booking Process

All quotations provided by Gangasagar Darshan are subject to availability and may change until the booking is confirmed.

A quotation or enquiry does not automatically guarantee a reservation.

A booking will be considered confirmed only after:

  • Availability has been confirmed by Gangasagar Darshan.
  • The required advance payment or full payment has been received.
  • The booking confirmation has been issued.

If a requested service becomes unavailable before confirmation, Gangasagar Darshan may offer an alternative service or modify the itinerary after discussing it with the customer.

3 Package Price

The price of a tour package may depend on:

  • Number of travelers
  • Travel dates
  • Hotel category
  • Transportation selected
  • Duration of the trip
  • Seasonal demand
  • Availability of hotels and vehicles
  • Special requirements requested by the customer

Prices may vary during peak seasons, festivals, holidays, weekends, or periods of high demand.

Any additional service not specifically mentioned in the confirmed package may be charged separately.

4 Payment Terms

Customers are required to make payments according to the payment schedule communicated at the time of booking.

Depending on the booking, Gangasagar Darshan may require:

  • Advance payment at the time of confirmation
  • Partial payment before the date of travel
  • Full payment before departure

A booking may not be considered confirmed until the required payment has been received.

Where payment is made through a bank transfer, UPI, payment gateway, or other method, the booking confirmation may be subject to successful receipt and verification of the payment.

5 Booking Confirmation

After successful confirmation, Gangasagar Darshan may provide booking details, itinerary, vouchers, payment receipts, or other relevant documents.

Customers should carefully check all information provided in their booking confirmation, including:

  • Name of travelers
  • Travel dates
  • Pickup and drop-off details
  • Hotel information
  • Transportation details
  • Number of travelers
  • Package inclusions and exclusions

Any error should be reported to Gangasagar Darshan as soon as possible.

6 Changes to the Itinerary

Travel arrangements may sometimes need to be changed due to:

  • Weather conditions
  • Road conditions
  • Government restrictions
  • Local conditions
  • Transportation availability
  • Hotel availability
  • Natural events
  • Operational requirements
  • Other circumstances beyond reasonable control

Gangasagar Darshan may modify, substitute, or rearrange parts of an itinerary when reasonably necessary.

Where possible, customers will be informed about significant changes.

7 Hotels and Accommodation

Hotel accommodation is provided according to the category and property specified in the confirmed booking.

Hotel check-in and check-out times are determined by the respective hotel.

Requests for specific rooms, views, floors, beds, or other preferences are subject to availability and cannot always be guaranteed.

Gangasagar Darshan may provide an alternative hotel of similar category when the originally selected property is unavailable, subject to the terms of the booking.

8 Transportation

Transportation may be provided through private vehicles, shared vehicles, buses, cars, boats, ferries, or other transportation services depending on the package selected.

Transportation arrangements are subject to availability and local operating conditions.

Vehicle type may vary depending on the number of travelers and the package selected.

Customers are expected to follow reasonable safety instructions provided by drivers, operators, guides, or service providers.

9 Boat and Ferry Services

For services involving boats or ferries, schedules and availability may depend on:

  • Weather conditions
  • Tidal conditions
  • Government or local authority regulations
  • Safety requirements
  • Operational schedules
  • Seasonal conditions

Boat or ferry services may be delayed, rescheduled, or cancelled when conditions make travel unsafe or operationally difficult.

In such situations, Gangasagar Darshan will make reasonable efforts to assist customers according to the applicable service provider's policies.

10 Pilgrimage and Religious Services

Gangasagar Darshan may provide or arrange pilgrimage-related services, sightseeing, temple visits, holy bathing arrangements, local transportation, accommodation, and related assistance.

Religious ceremonies, rituals, temple entry, special darshan, puja arrangements, or other religious services may be subject to local rules, temple authorities, government regulations, availability, and applicable charges.

Any special religious service should be confirmed in advance.

11 Customer Responsibilities

Customers are responsible for providing accurate information at the time of booking.

Customers must:

  • Provide correct names and contact details.
  • Provide accurate travel dates and requirements.
  • Carry required identification documents.
  • Follow applicable local rules and regulations.
  • Follow instructions provided by service providers.
  • Take reasonable care of personal belongings.
  • Arrive at pickup locations on time.
  • Inform Gangasagar Darshan about any special requirements in advance.

Gangasagar Darshan will not be responsible for problems caused by incorrect information provided by the customer.

12 Travel Documents

Customers are responsible for carrying valid identification and any other documents required for their journey.

For domestic travel, customers may be required to carry a valid government-issued identity document.

Customers should verify the document requirements applicable to their specific journey before departure.

13 Personal Belongings

Customers are responsible for their personal belongings, luggage, valuables, documents, mobile phones, electronic devices, and other possessions during the journey.

Gangasagar Darshan is not responsible for loss, theft, damage, or misplacement of personal belongings unless such responsibility is specifically established under applicable law.

Customers are advised not to leave valuable items unattended.

14 Third-Party Service Providers

Certain services arranged through Gangasagar Darshan may be provided by independent third-party service providers, including:

  • Hotels
  • Vehicle operators
  • Boat operators
  • Ferry operators
  • Local guides
  • Restaurants
  • Activity providers
  • Other tourism and transportation partners

Such services are subject to the terms, availability, schedules, and operating conditions of the respective service providers.

Gangasagar Darshan will make reasonable efforts to coordinate these services but cannot control every aspect of third-party operations.

15 Special Requests

Customers may request special arrangements such as:

  • Specific hotel preferences
  • Vehicle preferences
  • Pickup arrangements
  • Food preferences
  • Room preferences
  • Religious or pilgrimage-related assistance
  • Other travel requirements

Special requests are subject to availability and may involve additional charges.

A request should not be considered confirmed unless it is specifically confirmed by Gangasagar Darshan.

16 Cancellation and Refund

Cancellation and refund requests will be handled according to the cancellation and refund policy applicable to the particular booking or package.

Cancellation charges may vary depending on:

  • Date of cancellation
  • Hotel cancellation rules
  • Transportation cancellation rules
  • Boat/ferry cancellation rules
  • Supplier policies
  • Peak-season conditions
  • Type of package booked

Customers should review the applicable cancellation terms before confirming their booking.

Any refund, where applicable, will be processed according to the relevant booking and service-provider policies.

17 Force Majeure

Gangasagar Darshan will not be held responsible for delays, cancellations, interruptions, or changes caused by circumstances beyond its reasonable control.

Such circumstances may include:

  • Natural disasters
  • Severe weather
  • Floods
  • Cyclones
  • Government restrictions
  • Strikes
  • Road closures
  • Political disturbances
  • Transportation disruptions
  • Public emergencies
  • Changes in local regulations
  • Other unforeseen circumstances

In such situations, Gangasagar Darshan will make reasonable efforts to assist customers and provide alternative arrangements where possible.

18 Pricing Changes

Prices may change before confirmation due to changes in hotel rates, transportation charges, taxes, fuel costs, government fees, seasonal demand, or other supplier charges.

Once a booking has been confirmed, any additional charges will be handled according to the applicable booking terms and circumstances.

19 Taxes and Additional Charges

Unless specifically mentioned in the package or quotation, the following may be charged separately where applicable:

  • Government taxes
  • Entry fees
  • Parking charges
  • Toll charges
  • Boat/ferry charges
  • Personal expenses
  • Meals not included in the package
  • Guide charges
  • Additional sightseeing
  • Additional transportation
  • Tips and gratuities
  • Any other service not included in the confirmed package

Customers should carefully review the inclusions and exclusions before booking.

20 Complaints and Customer Support

If you experience any problem during your trip, you should inform Gangasagar Darshan as soon as reasonably possible so that we can attempt to resolve the issue while the service is being provided.

Complaints relating to a booking should be submitted as soon as possible after the issue occurs.

Providing photographs, booking details, receipts, or other relevant information may help us investigate and resolve the matter.

21 Website Information

Gangasagar Darshan makes reasonable efforts to ensure that information displayed on the website is accurate and up to date.

However, hotel availability, prices, transportation schedules, local conditions, service availability, and other travel-related information may change.

Website content should not be considered a guarantee of availability or a confirmed booking unless specifically confirmed by Gangasagar Darshan.

22 Website Use

Users agree not to:

  • Use the website for unlawful purposes.
  • Provide false or misleading information.
  • Attempt to gain unauthorized access to the website or its systems.
  • Interfere with the website's operation.
  • Copy or misuse website content without permission.
  • Use the website in a way that may damage or disrupt its services.

Gangasagar Darshan reserves the right to restrict or terminate access where misuse or unauthorized activity is identified.

23 Intellectual Property

Unless otherwise stated, the content available on the Gangasagar Darshan website, including text, graphics, logos, images, designs, and other materials, is owned by or licensed to Gangasagar Darshan.

The content may not be reproduced, copied, modified, distributed, or commercially used without prior permission.

24 Limitation of Liability

Gangasagar Darshan will make reasonable efforts to provide the services described in the confirmed booking.

However, we are not responsible for circumstances caused by third-party service providers or events beyond our reasonable control, subject to applicable law.

This may include delays, changes, cancellations, weather conditions, road conditions, transportation disruptions, hotel operational issues, or changes imposed by local authorities.

Nothing in these Terms & Conditions is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

25 Agreement to Terms

By submitting a booking request, making a payment, or confirming a tour/package with Gangasagar Darshan, you acknowledge that:

  • You have read these Terms & Conditions.
  • You understand the booking conditions.
  • You agree to comply with the applicable terms.
  • You understand that certain services may be provided by third-party service providers.
  • You agree to the applicable payment, cancellation, and refund conditions associated with your booking.

26 Changes to These Terms

Gangasagar Darshan may update these Terms & Conditions from time to time to reflect changes in our services, business practices, legal requirements, or operational procedures.

The updated version will be published on this website with the revised effective date.

Customers are encouraged to review the Terms & Conditions before making a new booking.

27 Contact Us

If you have any questions regarding these Terms & Conditions, your booking, payment, cancellation, or travel arrangements, please contact A 2 Z TRIP through the contact details provided on our website.